Terms of Service

01 Acceptance of Terms

By accessing, browsing, registering for, downloading, installing, or otherwise using the websites, mobile applications, software extensions, APIs, and cloud services operated by Hublink360 Limited (trading as "HubLink 360", "we", "us", or "our"), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service (the "Terms") and our Privacy Policy.

If you do not agree to these Terms, you must immediately terminate use of our websites, uninstall our mobile applications, and revoke any connected API tokens. If you enter into these Terms on behalf of an entity, corporation, or partnership, you represent that you possess lawful authority to bind that entity.

02Description of Services & Platform Access

HubLink 360 delivers an enterprise-tier software engineering suite and cloud communication infrastructure, comprising:

• Proprietary Conversational Automation: The AtNimo omnichannel engine, providing shared team inboxes, AI chatbot builders, WhatsApp Business Cloud API routing, and broadcast tooling.
• CRM & Platform Extensions: Bi-directional synchronization cards, React UI extensions, and private applications for HubSpot, Salesforce Lightning, and Shopify Plus.
• CRM Data Hygiene & Cleansing: Algorithmic deduplication, schema normalization, phone number validation (E.164), and automated database sanitization.
• Bespoke Software Engineering: Agile development sprints for high-scale native mobile apps (iOS / Android / Flutter), Next.js web applications, and distributed cloud backends.

03Account Registration & Security

To access full platform functionality, you must maintain a registered user account. You agree to:

• Provide accurate, truthful, and up-to-date business contact and billing information during onboarding.
• Maintain the absolute confidentiality of your authentication passwords, API secret keys, and OAuth tokens.
• Assume sole responsibility for all actions, API calls, broadcast messages, and transactions conducted under your credentials.
• Promptly notify HubLink 360 at [email protected] if you detect any unauthorized access or security breach.

04Acceptable Use Policy & Prohibitions

You agree to utilize HubLink 360 solely for legitimate, authorized commercial purposes. You explicitly agree NOT to:

• Engage in unsolicited bulk messaging, transmission of unauthorized commercial advertisements, pyramid schemes, or malicious spam in violation of global telecommunication laws.
• Upload, store, or transmit content that is unlawful, defamatory, fraudulent, abusive, hateful, infringing on third-party intellectual property, or sexually explicit.
• Introduce viruses, trojans, worms, logic bombs, ransomware, or any malicious code designed to impair, overload, or compromise our infrastructure or connected user devices.
• Reverse-engineer, decompile, disassemble, or attempt to derive the underlying source code of the HubLink 360 platform, proprietary algorithms, or closed-source extensions.
• Probe, vulnerability-scan, penetration-test, or circumvent rate-limiting and security controls without prior written authorization from HubLink 360.
• Resell, lease, sublicense, or white-label our software to third parties without an active, countersigned Partnership Agreement.

05Messaging & Consent Compliance (Anti-Spam)

When utilizing HubLink 360 to communicate with end users over WhatsApp, Telegram, Instagram, SMS, or email, you represent and warrant that:

Failure to maintain compliant messaging practices may result in immediate suspension of outbound messaging services without liability or refund.

06Mobile Application License & App Store Terms

When downloading HubLink 360 mobile applications from the Apple App Store or Google Play Store, the following terms apply:

• License Grant: HubLink 360 grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and execute the mobile application on authorized personal or corporate devices strictly in accordance with these Terms.
• Apple App Store Compliance: You acknowledge that these Terms are concluded solely between you and Hublink360 Limited, and not with Apple Inc. Apple is not responsible for the mobile application, its maintenance, support, warranties, or liability. Apple and its subsidiaries are third-party beneficiaries of these Terms and possess the right to enforce them against you.
• Google Play Terms: Your use of the Android application is subject to the terms of the Google Play Developer Distribution Agreement and applicable Google service terms.

07Third-Party Integrations & Ecosystems

HubLink 360 enables interoperability with external enterprise tools, including HubSpot, Salesforce, Google Workspace, Shopify, and Meta WhatsApp Cloud API. You acknowledge that:

• Access to third-party platforms is governed by the respective independent terms and policies of those external providers.
• HubLink 360 is not liable for API rate limits, schema deprecations, service outages, or account restrictions imposed directly by external ecosystem vendors.
• You are responsible for maintaining active, authorized subscriptions and API credentials with all connected third-party providers.

08Subscriptions, Fees & Stripe Billing

HubLink 360 provides software access on a recurring subscription basis and executes bespoke engineering projects under milestone-based retainers. All payments are securely processed through Stripe.

Failure to settle overdue invoices within seven (7) business days of notice may result in the temporary suspension of messaging features and platform workspace access until balances are resolved.

09Cancellation, Refund & Dispute Policy

We maintain clear, fair, and transparent billing standards:

• Cancellation: You may cancel recurring software subscriptions at any time via your account billing portal or by emailing [email protected]. Upon cancellation, your access continues through the conclusion of the paid billing period.
• Refunds: Because software workspaces and compute resources are provisioned immediately, subscription fees are non-refundable once a billing cycle has commenced, except where mandated by statutory consumer protection laws. Custom engineering sprint retainers are non-refundable once milestone deliverables have been commenced and approved.
• Disputes & Chargebacks: Before initiating a chargeback or dispute with your payment provider or bank, you agree to contact our finance desk at [email protected] to resolve billing questions amicably. Fraudulent or bad-faith chargebacks will result in immediate workspace termination.

10Intellectual Property Rights & Ownership

HubLink 360 Proprietary IP: All intellectual property rights in and to our core platform, including software code, system architectures, algorithms, trademarks, user interfaces, documentation, and brand assets, remain the exclusive property of Hublink360 Limited.

Client Data & Deliverables: You retain 100% full right, title, and ownership in and to all customer records, contact lists, conversation transcripts, and proprietary business data uploaded to our platforms. For bespoke engineering contracts, milestone deliverables and custom code created specifically for your organization are fully transferred to your ownership upon milestone payment in accordance with our Master Services Agreement.

11Customer Data & Confidentiality

Each party agrees to maintain the strict confidentiality of all proprietary, non-public technical, commercial, and personal information disclosed during the term of service. We process personal data in rigorous adherence to our Privacy Policy and UK ICO data protection standards.

12Service Availability & Maintenance

We strive to deliver high platform reliability (targeting 99.9% uptime for core message routing infrastructure). However, you acknowledge that scheduled maintenance, emergency security patches, or external telecommunication disruptions beyond our reasonable control may occasionally occur.

We provide advance notice for scheduled maintenance whenever technically practicable via platform status notifications.

13Disclaimers & Warranties

Except as explicitly stated in a signed Master Services Agreement, the HubLink 360 platform, mobile applications, and APIs are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, statutory, or otherwise. HubLink 360 specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and continuous error-free operation.

14 Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Hublink360 Limited, its directors, officers, employees, affiliates, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages—including damages for loss of profits, goodwill, business interruption, loss of data, or equipment downtime—arising out of or in connection with your use of or inability to use our services.

The total aggregate liability of HubLink 360 for all claims arising out of or related to these Terms shall be strictly limited to the total fees actually paid by you to HubLink 360 during the twelve (12) months immediately preceding the incident giving rise to liability.

15 Indemnification

You agree to defend, indemnify, and hold harmless Hublink360 Limited, its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and reasonable legal expenses arising out of or relating to:

• Your breach of these Terms, Acceptable Use Policies, or applicable telecommunications laws.
• Your failure to obtain verifiable prior opt-in consent for messaging broadcasts.
• Any violation of third-party intellectual property or privacy rights resulting from Customer Data.

16Suspension & Account Termination

Either party may terminate the service agreement in accordance with the active plan terms:

• Termination by Customer: You may terminate your subscription at any time via your account management portal prior to the subsequent renewal date.
• Termination for Cause: HubLink 360 may immediately suspend or terminate access without notice if you materially breach these Terms, transmit prohibited spam content, engage in fraudulent activities, or fail to cure an invoice payment default.
• Effect of Termination: Upon termination, all licenses granted immediately cease. You may request a full export of your customer data within thirty (30) days of account termination pursuant to our Data Retention Policy.

17Governing Law & Dispute Resolution

These Terms and any dispute, controversy, or claim arising out of or relating to them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree to attempt in good faith to resolve any dispute through mutual executive negotiations. If unresolved within thirty (30) days, both parties irrevocably agree that the courts of London, England shall have exclusive jurisdiction to settle any dispute or claim.

18Miscellaneous & Entire Agreement

• Severability: If any provision of these Terms is deemed invalid or unenforceable by a competent court, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Entire Agreement: These Terms, together with the Privacy Policy and any executed Master Services Agreement or Order Form, constitute the entire agreement between you and Hublink360 Limited regarding the services.
• Modifications:We reserve the right to modify these Terms periodically. We will provide reasonable notice of material revisions by updating the "Last Updated" date and alerting active account administrators.

19Contact & Legal Notices

For legal inquiries, formal notices, or compliance questions regarding these Terms of Service, please contact our legal department: